Intersecting Minds: Education, Business and Technology at the North Carolina State Jenkins Graduate School of Management

The Art of Communication: Listening | October 21, 2008

As part of our MBA 500 class (Managerial and Career Effectiveness), we’ve been taking part in a communications seminar designed to improve our speaking and presentation skills. While we’ve picked up many important nuggets of advice in order to improve our skills, one piece in particular stuck out to me.

“Listen with your eyes.”

Think about that for a second.

“Listen with your eyes.” In other words, put your complete, undivided attention on the speaker.

This isn’t just sound advice for business, but for ALL types of communication. During the conversations we have on a daily basis, how often do we take the time to pause, and look directly at the person we’re listening to? How many times do we keep our eyes on whatever was in front of us: the computer screen, the newspaper, the television, when someone tries to get our attention?

As we continue through our program, I’m going to make a conscious effort to continue improving my listening skills because this will ultimately make me a better manager and a better person.


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